Frequently Asked Questions (FAQ) – Oiora Jewelry

What are the shipping times for Oiora Jewelry?

Our typical shipping times are 5-7 days to the USA and Canada. Please check our “Shipping Information” page for more details.

What materials are used in Oiora Jewelry necklaces?

Oiora Jewelry necklaces are crafted using high-quality materials, primarily gold-plated and sterling silver-plated chains, with many pieces made of durable stainless steel. Our stones and gems feature opals and various other exquisite materials.

Can I customize or personalize a necklace at Oiora Jewelry?

Currently, we do not offer customization services. However, our collections are regularly updated with diverse styles to suit various preferences.

Do you offer gift wrapping services at Oiora Jewelry?

Yes, we provide complimentary gift wrapping for all purchases, making your shopping experience even more delightful.

How can I care for my Oiora Jewelry to maintain its quality?

To ensure the longevity of your necklace, we recommend avoiding exposure to harsh chemicals, perfumes, and moisture. Store your jewelry in a dry and cool place when not in use.

What is Oiora Jewelry’s return policy?

We offer a 14-day money-back guarantee, no questions asked. Please refer to our “Returns & Exchanges” page for detailed instructions on how to initiate a return.

How can I contact Oiora Jewelry’s customer support?

For any inquiries or assistance, please reach out to our customer support team at:

Email: office@oiora.com

Phone: 1-289-642-4587

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our “Shipping Information” page for more details.

Are Oiora Jewelry necklaces suitable for sensitive skin?

Our jewelry is nickel-free and hypoallergenic, making them suitable for those with sensitive skin. However, individual reactions may vary, so we recommend checking the product descriptions for specific details.